Total Quality Management
Organizations face significant challenges of consistently meeting and exceeding customer expectations. The absence of a quality-focused culture can lead to diminished customer satisfaction, decreased loyalty, and ultimately, a loss in revenue.
Imagine the impact of subpar quality on your organization's reputation and bottom line. Faulty products, inefficient services, and unhappy customers can become all too common, leading to negative reviews and a tarnished brand image. Without a comprehensive understanding of quality orientation, companies struggle to implement effective quality control measures, resulting in a cycle of recurring errors and missed opportunities for improvement.
This 2-day workshop, "Quality Orientation in the Workplace," is designed to address these challenges head-on by empowering employees with the knowledge, tools, and mindset needed to champion quality in every aspect of their work. Through interactive modules, real-world case studies, and hands-on activities, participants will learn how to embed quality into the DNA of their organization, ensuring every team member is equipped to contribute to a culture of excellence that drives customer satisfaction and business success.
“After attending this workshop, I am confident that we will now become more proactive in identifying potential issues and implement effective quality control measures. This course was a game-changer!”
— Rene Roldan, Quality Manager, SPI Technologies, Inc.
Quality directly impacts an organization's ability to deliver high-quality products and services, which is fundamental to customer satisfaction and loyalty. Adherence to quality standards also ensures compliance with regulatory requirements and mitigating risks of penalties. As such, the course equips participants with the skills and mindset necessary to drive continuous improvement and excellence within their organizations, aligning operational practices with strategic business objectives and securing a sustainable path to success.
The course is best for frontline employees who play a direct role in product development, service delivery, and customer interaction. Team leaders and managers seeking to foster a quality-centric culture within their teams. Quality assurance professionals aiming to enhance their knowledge and skills, and Senior executives committed to leading their organization towards quality excellence.
COURSE OBJECTIVES
The workshop aims to –
Equip participants with a comprehensive understanding of quality management principles and practices.
Enable attendees to identify and apply appropriate tools and techniques for quality improvement in their work areas.
Foster a mindset that prioritizes quality in all aspects of the business, promoting a culture of continuous improvement.
Empower participants to contribute to their organization's reputation for quality, enhancing customer satisfaction and competitive advantage.
"This workshop transformed the way our company thinks about quality. The practical tools and insights provided have helped us to embed a culture of continuous improvement, leading to higher customer satisfaction and better business outcomes. Highly recommend!"
— Doogie Justiniano, Compensation and Benefits Manager, Globe Telecom, Inc.
COURSE OUTLINE
Module 1: Introduction to Quality Orientation
Module 2: Principles of Quality Management
Module 3: Tools and Techniques for Quality Improvement
Module 4: Building a Culture of Quality
Module 5: Measuring and Sustaining Quality
Get the course and take a significant step towards embedding excellence in your organization's DNA. Transform your approach to quality, enhance customer satisfaction, and drive your business towards unparalleled success. Secure your place now and become a key player in leading your team to a future where quality is not just a goal, but a fundamental standard. Let's elevate together—register today and unlock the potential of quality in your workplace.
YOUR INSTRUCTOR
Lito Lupena has more than 25 years experience in the field of HR and OD and has been leading talent management programs in many organizations. His experience on Competency Model Development, Assessment and Integration dates back to the 90s when the talent management framework was at its infancy. Today, Lito has helped many organizations develop their Competency Framework and embed it into numerous HR processes such as Recruitment and Selection, Performance Management, Career and Succession, Learning and Development, as well Recognition and Rewards. Mr Lupena is affiliated with many known institutions such as DDI, CEB-SHL Talent Measurement, AAI, ADB, PAHRDOF, PRMF, Human Capital Asia, Inc., iCoDE Today, Ltd., and the Professional Association of Diving Instructors.
REVIEWS
Rose Maria M. Chua, VP for HR and Corporate Communications, ZUELLIG Pharma
We were elated that we had a more articulate and responsive Competency Model for the core functions of the organization as a result of our project with Lito. What started out as a Global Campaign using the Lominger Model, with Lito’s help we were able to localize the Competencies and created progressive levels of proficiency for each dimension. Now the other Zuellig locations in the Asia-Pacific Region want to replicate our achievement.
Jonathan Villanueva, Global Service Center Director, Emerson
Through Lito’s guidance, we were able to put together a Competency Model that served as the framework for our Talent Management programs. Specifically, we were able to identify the Key Talents within the organization, as well as those we should Keep in View based on their promise of competence.
Atty. Anna Karina A. Coronal, Department Manager, Administrative and General Services Department, National Food Authority
Having defined our Competency Framework in a previous project, our workshop with Lito clarified all that still wasn’t clear and did not convince us of Competency-Based HR. In fact, in light of the clarity, we were able to jumpstart our Succession Planning Program, identifying Key Positions and Critical Competencies which formed the basis for identifying Potential Successors. Without this workshop, we would not have a solid foundation for our project.
Agnes Padilla, Executive Director, Civil Service Commission
CSC was the first among the government agencies to adopt a Competency-Based approach to HR. It was Lito who convinced us that this was the better path for streamlined and integrated HR versus the traditional way we have been managing the function. Because of this project, we are thinking of making it a key requirement among HR across all agencies to ensure an empowered talent pool and effective organization.