Measuring Employee Engagement With the Q12: Question #9

#9: MY ASSOCIATES OR FELLOW EMPLOYEES ARE COMMITTED TO DOING QUALITY WORK

Why It's Important

Trusting that one's coworkers share a commitment to quality is vital to excellent team performance. And as work is becoming more interconnected, interdependent and project-based, this element is critical.

The worst performer on the team sets the team's standards. By a 6-to-1 margin, people are more upset with a colleague who has the ability but does not try than with a colleague who tries hard but does not have much ability.

What the Numbers Say

Globally, one in three employees strongly agree that their associates are committed to doing quality work. By doubling this ratio, organizations could realize a 31% reduction in turnover and absenteeism, a 12% improvement in profit, and a 7% increase in customer engagement scores.

What the Best Managers Do

Employees need to be in an environment where there is mutual trust and respect for each other's efforts and results. This starts with a deep awareness of work standards and team expectations.

Great managers do not stand by and watch their team erode. They establish clear standards of performance, hold employees accountable and foster an environment of excellence by recognizing and sharing examples of exceptional work.

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