Measuring Employee Engagement With the Q12: Question #5

#5: MY SUPERVISOR OR SOMEONE AT WORK CARES ABOUT ME AS A PERSON

Why It's Important

Employees need to know that they are more than just a number. They need to know that someone is concerned about them as people first and as employees second. The fifth element of engagement may seem like a "soft" aspect of management, but there are key payoffs when people work in an environment where they feel safe.

They are more likely to experiment with new ideas, share information and support each other in their work and personal lives. They are prepared to give their manager and organization the benefit of the doubt, and they feel more equipped to strike a balance between their work and personal lives.

In turn, they are more likely to be advocates for their employer.

What the Numbers Say

Globally, four in 10 employees strongly agree that their supervisor, or someone at work, seems to care about them as a person. By doubling that ratio to eight in 10, organizations could realize an 8% improvement in customer engagement scores, a 46% reduction in safety incidents and a 41% reduction in absenteeism.

What the Best Managers Do

Few managers take defined action to meet this employee need because caring about someone else cannot be manufactured. But the most successful managers know employees as individuals, acknowledge achievements, have performance conversations, conduct formal reviews and, above all, respect their employees.

These behaviors build a work environment where employees feel safe experimenting with new ideas, sharing information, exploring opportunities for development, and supporting each other in their work and personal lives.

Back to Q04: IN THE LAST SEVEN DAYS, I HAVE RECEIVED RECOGNITION OR PRAISE FOR DOING GOOD WORK

Continue to Q06: THERE IS SOMEONE AT WORK WHO ENCOURAGES MY DEVELOPMENT